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OfficeWare's Customer Satisfaction Survey |
As a company, OfficeWare's goal is 100% customer satisfaction. This goal may be unachievable, but if we don't continuously s et our sights on this goal and work towards 100%, we will probably do nothing, but move backwards. That is why at OfficeWare we continuously encourage feedback from our customers. |
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2011 Annual Customer Satisfaction Survey Results |
This year's survey continued to generate a strong response rate. Based upon 3,960 surveys sent, we received 618 responses for a 15% response rate. A 15% response rate for a survey of this type is significantly higher than expected and we are grateful to all of our customers who take the time to complete our annual survey and assist us in improving our business.
2011 continued to show a high level of customer satisfaction with 95.34% saying, "yes, they would recommend OfficeWare to a friend".
BELOW ARE THE RESULTS OF OUR SURVEY BY QUESTION. |
2011 Overall Customer Satisfaction Totals
% of Respondents Rating Satisfied or Above
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Reliability of products received |
96.9% |
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Service response time |
96.1% |
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Completion of svc calls on the first attempt |
96.4% |
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Resolution of concerns/problems |
95.7% |
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Clarity and accuracy of invoices |
88.4% |
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Ease of supply orders/svc requests |
97.0% |
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Delivery of what we promised |
96.3% |
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Ability to reduce business costs |
78.5% |
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Sales representative’s responsiveness |
90.8% |
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Ability to solve problems/improve productivity |
88.3% |
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Understanding business needs |
88.7% |
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Training provided on use of products |
87.9% |
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RECOMMEND TO A FRIEND |
95.34% |
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