OfficeWare's Customer Satisfaction Survey

As a company, OfficeWare's goal is 100% customer satisfaction. This goal may be unachievable, but if we don't continuously set our sights on this goal and work towards 100%, we will probably do nothing, but move backwards. That is why at OfficeWare we continuously encourage feedback from our customers.

2008 Annual Customer Satisfaction Survey Results

This year's survey continued to generate a strong response rate. Based upon 3,280 surveys sent, we received 1,052 responses for a 31% response rate. A 31% response rate for a survey of this type is significantly higher than expected and we are grateful to all of our customers who take the time to complete our annual survey and assist us in improving our business. 2008 continued to show a high level of customer satisfaction with 93% saying, "yes, they would recommend OfficeWare to a friend". BELOW ARE THE RESULTS OF OUR SURVEY BY QUESTION.

2008 Overall Customer Satisfaction Totals
% of Respondents Rating Satisfied or Above

Reliability of products received                                   94.2%
Service response time                                                     93.8%
Completion of svc calls on first attempt                   92.9%
Resolution of concerns/problems                                91.8%
Clarity and accuracy of invoices                                 87.1%
Ease of supply orders/svc requests                              93.5%
Delivery of what we promised                                      94.3%
Ability to reduce business costs                                   77.9%
Sales representative's responsiveness                      88.6%
Ability to solve problems/improve productivity    85.4%
Understanding business needs                                      86.0%
Training provided on use of products                         82.0%

RECOMMEND TO A FRIEND                                              93.0%